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  1. View Customer Detail Screen

    Directly under Customer Info box is the Communications Log box and Contacts box. You might consider either making these boxes movable or customizable or having the boxes most often used directly under the Customer Info box: Tickets on the right and Invoices on the left.

    4 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow Marketr to use ticket problem types to trigger different templates

    It would also be great to allow Marketr to use Ticket problem types to trigger different templates. For example - We use tickets for onsite appointments with a problem type of onsite. However I don't want to send the standard marketr template for all tickets.
    So it would be great if you could apply marketr templates to tickets with a certain type.

    7 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Invoice Page Column Change

    Can the "status" and took payment" be streamlined. So that "Status" will be changed to "mailed". "Took payment" will be "Status" with clear words instead of locks, that are color coded the same as the banner.

    Like this: http://i.imgur.com/mSoobX4.png

    Also it would be nice if columns

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Integrate with TimeTrade

    Integrate RepairShopr with Timetrade.com online scheduling system. / http://www.timetrade.com/products

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make parts of bundles customizeable within a category

    currently the bundle item only allows to assign specific items to a bundle. When using this for repair bundles that include various parts and labor, the current system requires a laborious effort in creating a new bundle for each variable; such as screen repair of device using different colored glass.

    ie. a sunsung s4 screen repair requires that I make a bundle for red, black, blue, white, pink, etc...

    if the bundle item was able to accept a category that uses a part search restricted to a category, or even better if items can have relationship links made to the…

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. First letter of first word typed in a field should be a capital

    It would be most helpful if the first letter of the first word typed anywhere in repairshopr was a capital (or at least in customer details page). If we are on the phone, taking customer details it is hard to hold the shift key and type a word while holiding the phone!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create a New Ticket by Scanning Customer Barcode

    Need the functionality of clicking on Create New Ticket and Scan the customer barcode(which stores the phone no) instead of customer name. Right now you can only do it with customer name.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Notification when ticket is closed

    We like a follow up with a customer a few days after they pickup their computer. It would be great to have a reminder assigned to the person that makes these calls when the ticket is closed.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Margin's for markup

    Hey guys,
    Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:

    When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.

    SIDE NOTE: When creating a part it would be great to have a few things happen:
    1. Field for URL storage (That way 3 months after I create an estimate and my client…

    5 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Client Portal - add "Hide Invoice" for better client portal filtering

    This is hopefully simple...

    Add a hide invoice button to the client portal "open ticket" area...

    Also... it'd be great to not have a 20 ticket limit in this area. Maybe add pages to this...

    Right now, our larger clients are having a VERY DIFFICULT time using the portal due to these limitations.

    Thanks

    11 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3rd party payments

    We currently have partner locations that resell our services and/or collect devices for a commission. However, we allow these locations to secure upfront payment and then they pay us the repair amount minus their spiff.

    I'm aware that you have planned spiff traffic, but I think this is still separate in terms of how it should be accounted for.

    This would also provide better tracking for deal sites like groupon, eBay, etc.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Filter by Time options for invoices and tickets

    Within the Tickets tab or Invoices tab, it would be great to have the ability to filter by time for tickets and invoices. For example, on the tickets tab we might have 2 or 3 pages of tickets and to see what has come in today, we have to arrow over to page 3. It would be great to have the ability to filter for "today" or "Yesterday" or "Last week" or "This Month", etc.

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Link to Paypal Transaction from Invoice

    Many times a customer will pay for an invoice using some other business Paypal account or account that is not recognizable easily as them. When I see in RS that an invoice is paid, I'd like to be able to click a link to go directly to the paypal transaction---or at least give me a Paypal transaction ID, or Paypal account name or something.

    This is really essential for folks that primarily do online mail-in repair business with customers paying through Paypal.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, you are right – just in case this is good enough, can you try going to /payments (Payments List) and clicking “View” – there should be quite a few details in the bottom left.

  14. Creating Appointments after adding new customers

    New Customer comes in looking for home services. I create the customer setup appointment from new customer screen. After creating appointment. I get a summary screen. There is no way to print that screen. I back space to view customers home screen, refresh the page and still no appointments shown to print out. I have to go to tickets re-setup the appointment just to get a print out to give customer? Can we simplify this process. A waiting customer is not good.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add option to Appointment Booking Module to allow time between appointments for single technician

    I am a single technician, and I need to allow travel time between appointments. When there is more than 1 technician on staff, this is normally not an issue. So it would be great if, when there is only 1 technician on staff and available, there was an option to DISALLOW customers from scheduling an appointment for X number of minutes following any currently scheduled appointments.

    2 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Workflow Reminders

    I know we already have a daily and hourly diagnosis reminder that is sent through email. Would it be possible to add a feature that reminds technicians of general workflow? Not only diagnosis reminders, but a simple time untouched reminder. I think it would also be better if this was not done through email, but through SMS. If not SMS then I suppose it could be setup through Slack.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Field job/appointment update emails

    There doesn't seem to be a way to arbitrarily re-send field job/appointment emails, which is useful if the customer requests that you resend the email.

    It would also be good to have the option of re-sending the email if the appointment date/time is changed.

    8 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tracking Salary/Wages for employees

    1. Add individual employee wages.
    2. Generate repaorts for a selectable time frame with wages/salary earned.
    3. Possibly a feature that shows whether or not an employeed has been paid for that selected time.

    36 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Reminders

    Be able to filter reminders by tech

    8 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Tickets Dashboard Memory

    The Tickets screen does a great job of remembering Grouping but does not remember (for example) the selected technician. So in terms of job management this is the main screen that each of our techs uses so it would be nice if it could hold this information when flicking back and forth between screens as it does with Grouping
    Thank you
    Greg Williams
    Lincoln Computer Centre

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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