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  1. Ticket created if recurring invoice fails

    You can have a ticket created if a subscription fails but not a recurring invoice. It would be nice if all the same options were available for both.

    There could really be a lot more management capabilities for subscriptions and recurring invoices. For example - to view by subscription type, have different subscription types, be able to manage each with different global settings and make it easier to keep track of things.

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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Quick Fix: Add some line breaks into notification emails

      Hey guys,

      Emails that come through are pretty hard to read, here's what they look like now:

      ---- Reply above this line ----

      "Contact Us Submission: for John Tovarez @ 586-445-5419 Customer details: first_name: John last_name: Tovarez business_name: Roseville Fire Department email: n/a phone: 586-445-5419 Issue Description: Wants to order an Alpha O2 sensor "

      Could we just add a br or something after each category of response? Having them all on one line makes them pretty hard to read. Think this could be a quick and easy fix to make this part of the system look more professional.

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • GFI Alerts

        It would be great if we could make the RMM Alerts sortable by clicking on the column headers.

        dp

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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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          • allow mentions in slack from the comments fields in repairshopr

            I setup repairshopr notifications to send all hidden comments to slack. then I wanted slack to only notify when I am mentioned. Then techs can simply mention another tech in a comment to get the attention of that tech. There needs to be a way to send a message directly to a tech about a ticket and have it recorded in the notes. this seams like a good answer but slack did not recognize the mention from the comment.

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Need a Return Button on Asset Custom Fields

              When you add an Asset Type and edit the custom fields, there is no way to get back to the list of asset types without going back to admin and choosing Asset Custom Fields.

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Tax rates for recurring invoice

                In CT we have a different tax rate that applies to most of our MSP services. We want our default tax rate to remain the sales tax, but recurring invoices we want to be the separate MSP tax rate. Can we set which tax rate per item in the recurring invoice?

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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow Admins to remove saved ticket lists

                  Sometimes our saved ticket searches need a clean out. As an admin there is no way to delete searches created by other users.

                  It would be great is admins or global admins can delete searches created by anyone.

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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Unlock API

                    I was just taking a look at a demo. One thing that I have found very useful is he has added a simple API integration for your unlock code supplier.
                    I just tell the system, through settings, what type of API it is, my account and the API key and voila!
                    Now, when I want to sell an unlock I just search the unlock service as I would if I were on our unlock code suppliers site, add it and it automatically submits it with the IMEI I have recorded on the customers ticket.
                    It tracks my balance with my…

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Lead updates customer record

                      It would be nice if the customer address/phone number would update when a new address/phone number is entered by an existing customer using a custom widget flow, or at least a prompt to change it, similar to the prompt that happens if an address is entered by an existing customer that doesn't yet have an address set up.

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Opt-Out Check Box for E-mail Addresses

                        We want to keep e-mail address as a required field when creating a new customer/creating a ticket,etc, as we feel that it may be missed when a technician is originally checking in the customer otherwise. It would be nice to have a check box for a person that does not want to give us their e-mail address. The check box would satisfy the "e-mail required" feature so that we would know that the person checking in the customer at least asked. Right now, to go around this, we are having to enter fake e-mail addresses for customers that do not…

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                        • Able to select products in Purchase Order in which to print labels for.

                          Half of our items now don't need our labels on it. Therefore a simple Check Box per Line Item, and a Check All at the top, would be great to identify which labels will be printed.

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                          • Klipfolio - Dashboard Design

                            Would like to see a "Dashboard" interface that would be customizable to each employee/sales person as well as a company wide dashboard (for sales, cost/revenue/profit, tickets, etc). Ideally develop something that could work with an inexpensive service like https://klipfolio.uservoice.com/knowledgebase/articles/348103-use-web-accessible-resources-as-a-data-source

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Inventory and Purchase order Issues and necessary update

                              Hey guys, a few issues we are experiencing:

                              Adding another button to the purchase order is necessary:

                              Add All Low Stock Items by this Vendor (not on a previous PO yet)

                              We place purchase orders before the previous one would arrive, so every time we have to manually remove the items on the new purchase order that are on the older purchase order that hasn't arrived yet.

                              Alphabetical sequence is necessary: The sequence of the items on the purchase order is mess at the moment. Also when I check in parts using the purchase order, every time when I check…

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Please enable copy text on a "Purchase order" page

                                When there is a purchase order created the copy text feature is
                                disabled on that page. I can't click on the individual items on the list
                                and open it in another tab, also I can't copy the name of it.
                                Using the purchase order without these (at least one of them) on almost
                                the daily basis makes it difficult to manage. Every time when I have to
                                check a part what is the reason that is on the list, I have to manually
                                open another tab and type it in.

                                I wouldn't annoy you guys with this such a small…

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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add ZOHO Assist

                                  We use ZOHO Assist for our Remote Support tool and would love to see it integrated into repair shop in same manner as Teamviewer generated links.

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                                  • Add export in Google format button

                                    Ads the ability to export the customer database in th mapping that is accepted by Google contacts. This would be a great work around versus programming directly to the Google api and would save time when attempting to move contact information from RS to Google contacts.

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                                    • Add punctuation to custom fields

                                      Add the ability to include punctuation in custom fields types when naming custom fields. (I.e. "has this device been repaired before?)

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                                      • Customer Ownership

                                        We have an IT director for each of our clients. This basically means that the technician or account manager is directly responsible for everything that has to do with that account. It would be great to set an owner to each customer record. This way you can build in notifications for customers that you own. ie Ticket created by a customer I own, notify me. Right now the only other viable option is to set a notification for ALL tickets that are created, which can get pretty spammy the busier things get.

                                        This could also be bridged with the proposed…

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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • custom widget

                                          in the custom widget I would add a description field that would import into the ticket description and also a hidden subject field that you can customize so we can track the lead from what website or webpage if we are using multiple forms. As I will be doing.

                                          For instance I am setting up a website that will have about five contact forms so it would be nice to change the ticket_subject which goes into the issue field in the leads section to "contact us page or "Dell support page"

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                                            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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