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  1. Change "Assets" from button to a field

    I like the check-in process for a new ticket, except the asset button. Everything else is a field that I can view, but the asset button hides all the info in a new window. You should be able to see the attached assets at a glance and add/remove them in the same window. I don't mind the new window to add a new asset, but it seems silly to hide information as important as that.

    Also, I don't use field jobs yet, but I imagine it would be helpful for that too. Bottom line, everything being visible decreases the ability…

    3 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

      Thanks Ryan – these are obvious improvements we have just put off because of the time involved – it’s more difficult to put these types of complex things inline in the form sometimes, and in the interest of getting a feature out we sometimes do so with a less-than-perfect UI.

      We are very aware of these types of things, and it’s on our list!

    • Calendar

      The calendar is proving to be difficult to navigate.

      Here are some suggestions.

      From the ticket screen:
      Be able to add or edit appointments from the ticket screen with a similar interface as when the ticket was originally created.

      be able to attach multiple appointments to the same ticket.

      from the field jobs screen:
      ability to locate tickets in the drop down in some kind of organized manner (alphabetically, by ticket number, something). Currently I am not sure how that list is organized but we have something like 70 tickets in it and it is really difficult to find the…

      7 votes
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        planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Create Quick Ticket

        Often I am on site with a client and I get a call from another client who I tell I have to call back. Generally I listen to the problem to make sure a server isn't down, etc. Would be nice if we could email into repairshopr with a subject similar to "Printer not working - domain.com"

        It would then create a ticket under the client domain.com

        7 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • More Robust Contact Management (Vendors / Customers / Contactors / etc)

          It would be nice if there was a "Contacts" section that stored your Vendors / Customers / Contactors / etc. I would just like to see more options for keeping track of relationships with much more than just customers!

          1 vote
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            7 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Add an option to show an Asset as no longer in shop possession.

            Currently the system allows asset tracking for clients, but does not show whether the asset has been returned to the client or is still in shop possession.

            For example, we have a client that has turned 60 tablets into our possession but needs them returned as they are done. So we currently have 47 tablets in our possession, and have already returned 13. Rather than open each individual asset (and leave room for error) would there be a quick or easy way to mark the asset as returned?

            Thank you.

            6 votes
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              under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Customizable Payment Confirmation Page

              Allow for full layout and text customization on the confirmation page. For example changing "This transaction has been approved." to something a little more friendly like "Thanks, $Customer firstname$ We've received your payment." And then a button to both view/download the PDF with the PAID on it along with automatically emailing a copy of the PDF with the PAID on it anytime a invoice is paid (from here or inside the system) - using the thank you/paid email template - so instead of the 'Print this page for your records' it could say 'download this PDF for your records -…

              3 votes
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                under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Links Tab

                (so we could add links to other sites, like our databackup portal, GFI, etc. it would be nice if it could be a shared list and user list) - We try to limit the number of software platforms we use but not all platforms talk well with each other when it comes to integration. I would like to have all of our employees live in repairshopr as base! So a links tab that an admin could maintain would be nice. That way employees don't have to go looking or asking each time they need to look at GFI, or backups,…

                7 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow common/favorite parts to be saved in Parts section

                  It would be very helpful to be able to store information for parts we need to order all the time and generally do not keep in stock. For example, when creating a Part Order for a ticket, it would be great to be able to either manually type in the part information (as you can now) and select from a drop down menu of common parts. Kind of like the Inventory section, but instead of saving info for parts you have in stock, simply bookmarking/earmarking common part info to be used repeatedly when creating Part Orders.

                  3 votes
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                    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add Source Description to Vendor Profile

                    It would be nice to have a primary reference note for each vendor in the system. Some vendors have dumb names and it's hard to remember what we use them for. I'd like to make their primary field identify what we use them for - like ABC Manufacturing Inc (Laptop Chargers).

                    1 vote
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                      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Rotate monthly totals on admin page.

                      I would like to see this months totals on top and last months on the bottom.

                      1 vote
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                        under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add a Column for Last Purchase Price in PO

                        hi,
                        the idea is actually simple to implement i think.
                        right now we have Average price for PO made.

                        so i think if the team could add an extra column for "Last Purchase Price" would be great.

                        In our PO, there would be a column to let us know what was the last price we purchase the item. As the price in the inventory is the average, it might not be accurate.

                        For eg (assuming it is identical socks)
                        the price we bought a socks is $2.
                        Then we bought another socks for $1

                        The average cost of the socks…

                        7 votes
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                          planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Human Resource Management

                          hi again,

                          now that repairshopr is constantly evolving into a more robust script,
                          i would like to suggest that a simple human resource calendar into the script.

                          then all of our staffs will have access to calendar and know their off day from the panel itself,

                          as the employees, we can manage the time for our employees better, and make proper arrangement for everyone.

                          4 votes
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                            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • MarketR CC Tech on email sent

                            Email tech, or admin a copy of the email sent to client.
                            This way we can do a phone call follow up as well.

                            12 votes
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                              planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Edit Existing Asset When Creating Ticket

                              Some assets (PCs) change or need new information. The ability to edit an existing asset when adding to the ticket would be helpful.

                              6 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • on tickets list is there a way to see paid??

                                we have a paid status and we prefer some customers prepay for our liquid damage services - if we could see the little green checks even though the status changes internally that would REALY help!!!

                                1 vote
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                                  under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Print function for employee sales report

                                  Print function for employee sales report

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Clock warning

                                    It would be cool if you could have a popup or email, text etc that could warn you about a running clock.

                                    Also the ability to edit or clear the clock would be good.

                                    The ability to add clocks would be helpful.

                                    1 vote
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                                      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Parts Order Tracking Delivery Estimates and Ticket Link

                                      On the Parts Order Tracking page, a section that allows you to input the estimated delivery date, and alerts you once it's passed, would be great! Also, the part info should be shown on the ticket that it's associated with.

                                      17 votes
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                                        planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • A mention / notification system.

                                        If a tech posts a hidden comment inside of ticket calling out to another tech or help desk admin.. they'll be notified within the interface rather than an email.

                                        Example "Repair is completed @helpdeskadmin." The helpdeskadmin then receives a notification within repairshopr that the ticket needs to be invoiced and the customer contacted.

                                        14 votes
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                                          5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add a Way to Disable from Stockout Report

                                          It would be really helpful if there was a way to disable items from the stockout report. Inventory piles up after a while, and we've gotten rid of a lot, but going through one-by-one in Inventory is time consuming and can be somewhat frustrating.

                                          0 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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