General

  1. Email Track PDF

    I would like to suggest the Idea for Emailing to customer.
    The idea is when we send Estimate or Invoice email send it to the Customer pdf. Would let us know if the customer read the email or not. Like a Tracking Viewed or not Viewed email.
    Like other Program that Called "manager.io" when you send email if the customer view the email, will mark to us as "viewed". If the customer didn't view yet, will mark as "Not Viewed".

    That a good idea for us to know if the customer is active or not.

    Thank You
    Mike

    8 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Dropbox Integration for ALL Documents

    The Dropbox integration is awesome for auditing and restoring accidental deletions to tickets and invoices (until such a time when RS adds strike-through for deleted ticket comments, and moves deleted invoices to a hidden audit area) :-)

    Could you PLEASE add support for PDFs of Estimates and Purchase Orders? We'd like to have backups/revisions available for all documents. Maybe even for outgoing email messages as well. And if we could set WHICH files we'd like to have sent to Dropbox (in the app settings page) that would be killer.

    Thanks!

    1 vote
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  3. Automated Payment Confirmation

    Hello!

    I was wondering of it would be possible to automatically send a payment confirmation email to clients after a payment has been posted to an invoice. I have several clients who mail cheques / pay by electronic transfer, and it would be great if I didn't have to manually resend another copy of the invoice to show the client their payment has been successfully taken.

    2 votes
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  4. Apply Full Amount option when paying multiple invoices

    When making a payment, a list of all open invoices is shown with an "Amount to Apply" box next to each one.

    There should be a button to "Apply full amount" to a given invoice, and also an option to apply the full amount to all invoices.

    This will save a lot of time when a client writes one check that covers all of their open invoices. Right now you have to either copy and paste the "invoice balance due" into the "amount to apply" box, or type it out.

    1 vote
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  5. have a built in spell checker

    this spell checker should work off dictionary words, and automatic generated keywords from tickets notes and canned responces

    1 vote
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  6. 15 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add an area for tracking voicemails

    For shops that receive copies of their voicemails in email form with sound-byte attached. It would be nice to direct those emails to Repairshopr to have an area that shows all new voicemails. In this area we should be able to create a ticket directly from it and link it to a customers account.

    0 votes
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  8. Field Job Ticket Work Flow Needs Impovement

    We have a problem with the way the workflow is happening in RS for the Field Techs. It has been a little Jaring here lately.

    So here is the problem.... Someone calls in the shop and needs a new service call so we make a ticket and assign this to a user we make called "Field Techs" since most of the time we want the first available tech to get the ticket/job so we dont just assign it to this field techs user we made so that all the techs get a email and text message about the problem (Note:…

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Set a Default ticket type/ Custom Fields on the New Ticket Screen

    It would be nice to have a Default Ticket type / Set of Custom Fields selected on the New Ticket Screen. Also, another thought would be at least make the selection of the ticket type as required where there is more than one. So we can have an In-Shop, Service Call, Tablet, or whatever and be able to make it so there has to be one selected.

    1 vote
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  10. Integrate with Panorama9

    It would be great if you worked on an integration with Panorama9

    15 votes
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  11. Give relevant customer info in ticket screen

    It would be great to have some more relevant info in the ticket screen, or even ticket creation screen.

    1) Other open tickets from the same customer.
    2) Recent closed tickets from the same customer
    3) Open invoices from that customer (possibly with an alert if they are aged)

    Sometimes techs open a ticket for a customer and start helping but probably shouldn't if the customer is being bad about paying for past support.

    You can provide better support if you have a snapshot look at the most recent support issues as well. Maybe there's a pattern, maybe the customer…

    1 vote
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  12. Allow us to hide "Pending total value" and "project value" from the top of Contract Manager for non admin users.

    One thing about contract manager I noticed is that there isn't anyway to hide the "Pending total value" and "projected value" of the contracts in contract manager for non admin users. They either have access to contract manager, or they don't.

    Is it possible to move this spot of contract manager into Admin so its not easily viewable by every tech? (or alternatively, allow a way to turn this off for non admin users). I don't like the idea of my regular techs being able to easily see exactly how much recurring money we are bringing in every month.

    1 vote
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  13. Add the ability to change the Device Widget sections headings to be suitable for computer repairs.

    The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5411212-create-computer-repair-wizard-similar-to-mobile-de

    Can this be re-addressed?

    39 votes
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  14. make it possible to rearrange the sections on the Customer record

    We've got a number of staff logging tickets & we're trying to get them to do this via the Customer record so they can see previous tickets and avoid booking duplicates. But the Tickets section is quite a ways down the screen - it'd be nice if we could arrange the layout to suit our personal preferences.

    1 vote
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  15. Customize Header Of UI.

    I'd like to be able to customize the header of the UI. I should be able to add my own logo, and change the color.

    1 vote
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  16. List multiple invoice numbers on Daily payment report

    If a customer pays for more than one invoice at a time it does not show up on the daily payment report to show which invoices it covers, it just leaves the box blank, so then we have to go back and search the customer to find what that payment was for. It would be helpful if both invoice numbers would appear in the invoice column next to the payment if it covers more than one invoice.

    1 vote
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  17. Work Flow Optimization

    Key updates that our team believes will increase work flow, also please advise if these can be done on just our account, if not everybodys, since they makes sense to do...


    • capitalize first last auto when creating a customer

    • remove work approved to proceed when creating a ticket (our team does not use this option so for us it is redundant)

    • sort tickets by status default when clicking tickets (not grouped by; looks different)

    • fix searches on invoices not showing results properly (ex. we type last name nothing shows, if we type first it does but there is obviously always…
    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. New ticket comment box - placeholder text

    Hello, would it be possible to add placeholder text (or pre-populated text) to the 'New ticket comment' box in RSR warning in large letters that this comment is visible to the customer.

    Currently we have the 'Don't email' button ticked so that we don't accidentally email a comment to the customer that we don't want them to see but on occasions the engineer forgets to untick the box and we think we've sent an email when we haven't.

    1 vote
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  19. vendor inventory returns

    Would like to be able to record inventory returns back to vendor. Currently the PO part does not always except negative items. In a pinch, I manually remove the items from inventory, however this is no thread or comment field available to document why the inventory was adjusted.

    0 votes
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  20. Open ticket flyout

    Put a left side flyout (like the feedback tab) while on other pages. Specifically when on another ticket, so you can jump quickly to the one you need rather than reload the tickets page, then to the ticket.

    1 vote
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