General
3766 results found
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In App, open ticket notifications
I would like to be able to have my manager, not me, get in app notifications on tickets for things like hour/daily diagnostic reminders. I know there is an email option, but I'd love to be able to set up an in app notification
1 vote -
Don't discard user input when altering multiple line item fields
G'day guys,
Recently I was writing up quite a number of bullet points on a line item (complex migration service, defining the scope right next to the price to minimise any ambiguity!), when I realised that, oh, I should tack on a few more hours to cover complications.. So I click in the line item's price field and switch it up a couple of hundred.
Unfortunately, changing this secondary field triggered an inescapable page reload, and the hour of work summarising scope in the main item description was lost.
Please implement this very basic browser function if multiple fields are…
3 votes -
Outgoing Caller ID - phone integration
Incoming caller ID integration exists and logs into the ticket and customer communications logs. Why not outgoing caller ID logging? If a technican calls a customer, it should be logged into the communications log as well. This could be especially useful for situations where there is a question of whether a ticket or support request had not been responded to. Perhaps it could reference extension number to a particular technician in RepairShopr?
0 votes -
A separate email template for already paid invoices.
Customers sometimes pay over the phone and then request an emailed copy of the paid invoice. Unfortunately, the wording on the invoice email template is geared towards getting the customer to pay. Two different templates are needed. One for getting payment and one for receipts.
4 votes -
Print Automation for Mailing
I know you all are making your OWN Cloud Print... Just had an Ideal for you.
If you would make RS somehow have a check box to allow it to print certain peoples Invoices automatically. I know you have the Reoccuring Mailing Service. But we like to print our own and mail them. It would be Cool if you could have a check box to print a recurring invoice when it is created to a certain printer so that we could get them and mail them ourselves.
Also, for our customers without reoccurring invoices but like for them to be…
3 votes -
Remove time added if you delete the corresponding comments
If you delete a comment with time added, it does not remove that time making the total time taken incorrect.
1 vote -
It would be a great time saver if we could choose the Subject *after* a comment has been made
It would be a great time saver if we could change the Subject from a dropdown after a comment has been made.
Currently you have to copy what you have written, paste it into a new comment, choosing the correct subject and then delete the old one.
1 vote -
Make a Reminder Private
One of the most frustrating things as a busy IT professional is hopping in and out of multiple programs, especially one to keep up with my own personal to do list versus what is in the RSr Reminders. I think it would be great to have a way to set reminders to be private so they only show up for you instead of the global reminder list that everyone else sees. Having a single pane of glass to help keep me on track for personal and shared reminders would keep me more on track for task/to do's/follow-ups that need to…
4 votes -
Notification Sidebar Single Item Dismiss
In the Notification SIdebar there is currently only the option to dismiss all. It would be nice to be able to dismiss each notification singularly, instead of having to go into the notification center to delete them. (Which the layout of the notification center is not a good of layout as the notification sidebar)
2 votes -
Automatically Make Invoice Atfer Resolving Ticket
Is it possible that when I click to resolve a ticket under the action tab to automatically create invoice and apply ticket fees? Currently if I resolve a ticket is closes the ticket then when I invoice the ticket it reopens the ticket which leaves it open until I take a payment which in returns when I go to reports to check turn around times for my tickets it shows a longer time than it actual took to close the ticket.
4 votes -
UPC entry on ticket line item
The part name entry field does not search for UPC codes, but many of our techs use them when adding parts. A UPC entry field would be greatly appreciated
2 votes -
Add a "Jump" button to the button bar
The new "Jump to..." feature is nice, but I would love to see a "Jump" button added to the button bar. Here's a mock-up of my idea:
3 votes -
Add the Last Updated field as a Saved Search criteria for tickets
When doing a ticket search, would like to be able to use the Last Updated value as criteria, and of course be able to save that as a saved search.
In other words, want to be able to say search all tickets older than x days.
An example of the usefulness would be all Waiting status tickets that are older than 5 days. Or all Customer Reply tickets older than 2 days.3 votes -
Report - List Tickets/Invoices That Contain (inventory item)
Our old P.O.S. system had a feature where you could look up all transactions that contained a specified inventory item. The boss may ask, "can you show me the last ticket that had (x)."
You would go to that inventory item's page. Then, click a button to show a list of transactions containing the item. Or, you could go to the reports/admin area and get to the same.
Currently, Repairshopr has a functionality where it shows Purchase Orders matching that SKU. What I'm proposing would be similar, but would list tickets/invoices.
1 vote -
hide all pricing from techs/non-admins
Hide all pricing from techs/non-admins. As a MSP, we cannot have our techs seeing pricing on tickets. It opens up way too many problems.
3 votes -
Add notes to multiple assets on a ticket
I have several customers that are rent-to-own businesses and I handle all of their TV, PC, game console, tablet and phone repairs. Right now I have to create a ticket for every single item just to add notes and track my progress on each device. I would like to be able to create a single ticket for all devices. The ability to add notes to each asset attached to a ticket would allow me, and my customer, to track progress on all devices from a single ticket. Is there any way to do this now?
2 votes -
Allow us to batch "Quick Pay" invoices.
I don't know about you guys, but there are days I come into the office and I have a dozen checks in the mail. I'd love to just check each invoice (verifying the price is the same within the list) and do a quick pay on all of them.
1 vote -
Change / fix how the appointment is assigned when scheduling in the app
When you create / assign an appointment to a ticket in the IOS app, the resulting Google appointment that is created is assigned automatically to the user that was logged in to the IOS app, NOT to the person you assign to the task. When you do this in the web interface, the Google appointment is assigned to the tech that you choose. In other words, this works correctly in the web interface and incorrectly in the IOS app.
1 vote -
Add the customer name to the Google appointment for tickets created in the IOS app
When you create an ticket and schedule an appointment in the app, the Google calendar appointment that is created does not contain the customer name like it does when you add an appointment to a ticket in the web interface. The web interface does it right, the App does it wrong.
1 vote -
Add the ability to email an unpaid invoice in the IOS app.
The IOS app can only email the invoice to a customer if you have already taken payment. This seems like an odd limitation. We should be able to email an invoice when it is unpaid as well - if the customer never gets the invoice, how can they pay it?
1 vote
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