General
3766 results found
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Global CC address for all outgoing RepairShopr communications
G'day guys,
There are three primary ways this could be implemented... The first is to have a 'Communications Log' email address, to which every communication via RepairShopr, every SMS, email, whether to a customer or tech, is copied.
The second would be a more straightforward 'Default BCC' on accounts, or simply adding a line to the notification center to cover not just "Invoice - An Invoice was emailed to the customer" but "Invoice - An Invoice was emailed to the customer (full body)" or such - wherein any custom message will be included.
Finally, a remaining option would be to…
6 votes -
It would be a great time-saver if we had the ability to search for a particular setting in Admin
Currently, trying to find a setting to turn on or off is a real pain and takes ages if you haven't used it in a while.
1 vote -
Improvements to the 3rd Party Part Order Module
1) My employees aren't privy to the MY cost of the part (cost), just the CUSTOMER cost (retail). There is no setting to have the Cost field hidden based on Security Groups (like you can for Products and Invoices). Can this feature be added?
2) Unless the Part URL field in filled in, it changes to a transfer. My employees aren't responsible for sourcing the Part URL. So when requesting 3rd party parts, I have them put in the Part Number in that field, or else it will become a transfer. Can you change that field to "Part URL or…
3 votes -
Ability to see to which contact the email or SMS was sent on the "Ticket Comments"
Hi,
It would be nice to be able to see to which contact/recipient the email/SMS was sent to on the Ticket Comments.
Now that we can change contacts on tickets and even SMS to additional contacts it’s very confusing to who the email or SMS was sent to. Also, we sometimes changing contacts while we working on the tickets when we need to communicate with other contacts, So I think it’s very important to add it.
I'm sure it's pretty easy addition, just need to add another field next to the line where it shows when the email/SMS was emailed,…4 votes -
Allow customising device widget steps.
I'm trying to add laptops to the device widget but there are steps that are irrelevant such as "select your network". Also the issues for laptops are different than the ones for phones. It'd be cool if we could create customised steps.
20 votes -
Ticket list color options
It would be great to be able to customize the ticket list color options to be individualized by company. For instance we don't care about diagnosis and 36 hours is way too long. For us it is more like 4 hours. Would be great if it could indicate per SLA how much time till response required.
6 votes -
A report saying what each customer has paid year-to-date and have it sort by highest to lowest or alphabetical, etc.
I would like to have a report showing what each customer has paid year-to-date or in the past 30 days, 60 days, 90 days, etc. Sort options: the customer who has paid the most to the least, and customers listed alphabetically. You can go to an individual customer and see the total that customer has paid, but I can't find where that is in a report listing every customer and narrowing the time (if you have data for that customer for 5 years but you only want to know what they've paid in 2016, for example).
1 vote -
Set Linked Tickets to "Customer Reply" when customer replies to invoice emails
Customer just reply to the last thing they got, when that's an invoice email after a ticket is complete their communication can be lost.
When an invoice is linked to a ticket and a customer replies the status of the ticket should change to "Customer Reply"
Cheers
Keith3 votes -
File Attachments load in full on every ticket refresh
Hi all. We tend to take photos of damaged parts, computers, serial numbers etc and we attach them as files to the corresponding ticket. The issue is that every time we open the ticket, a thumbnail is shown of the JPG, but it is not really a thumbnail. The entire image is downloading and being shown in thumbnail size. This becomes a real (annoying) issue when we have large JPG files, and more than one attached to a ticket. This is further compounded by the fact that these images are not cached, so they are loaded - in full -…
3 votes -
Set reoccurring reminders
I would like the option to have reoccurring reminders (daily, weekly, monthly, yearly, etc).
24 votes -
Modify the process flow during Calendar appointments being created within new tickets
Scenario: When creating a new ticket and clicking the Ticket Appointment button, the exchange calendar entry doesn't contain the Ticket Number.
If, you create the ticket without using the Ticket Appointment button, open the ticket and select New Appointment, the exchange calendar entry does include the Ticket Number.
It may seem trivial, but our calendar data is utilized in numerous ways and having the ticket number is critical.
1 vote -
seasonal discount or special occasion
We always have specials for holidays, special occasions and seasons, it would be very useful to apply discounts bulk inventory by category or only for a particular date.
1 vote -
Some indicator of "opened" or "viewed" on the invoice status
I have to open each unpaid invoice to see whether it has been viewed or not
2 votes -
Customer Purchases Custom Fields
It would be great if the Customer Purchases included custom fields options like the tickets do. We really want to use this feature but need to ensure our employees are able to collect certain information regarding the purchase.
13 votesCan you give me an idea of what fields you would add?
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show open tickets only
In the global search it would be great if the open ticket were either separate from closed or removed closed tickets. Perhaps an option to removed closed ticket from the search. some shops might not like this, I personally find it hard to find open ticket by customer name unless I look really close
4 votes -
Allow for new assets on ticket even after creation
I have plenty of situations where customers bring new things to me that I need to add into their ticket but can't because there's no option to. Sometimes we also forget to add everything to the ticket and need to update it. We need to be able to add new assets after the creation of the ticket.
1 vote -
Make Issue Type an Automation Action
Currently Issue Type is an Automation Condition (trigger).
Would like Issue Type to ALSO be available for an Automation ACTION.
ie. to be able to update the Issue Type based on some condition.3 votes -
Make Ticket Custom Fields with URL's clickable
With Customer Custom Fields, you can paste a URL and it becomes clickable from the Customer Screen.
Would like this ability in a Ticket Custom field.
We frequently paste links to other systems we use to quickly jump over there, but we have to select the url and copy past to a new tab.
Just being able to click it right from the ticket would be great!6 votes -
Add Filters in Payments Report / Transaction History
Like other modules, it would be very helpful to filter payments by: Date Range, Payment Method, Tech Name, and Amount.
1 vote -
More Domo Reports for MSP's
Would be nice to see more MSP based reports. A few examples.
Revenue by Technician - Technicians do not bill in our scenario so all revenue shows by our accounting gal
Profit by Technician - Again technician will not be generating invoices
Hours by Technician - Would be great to see both billed and unbilled by period of time
Parts Revenue by Technicians - again not who billed who created5 votes
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