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3766 results found

  1. Allowing products to be in multiple catagories

    It would be helpful if products were able to be listed in multiple categories as many of our parts and accessories are compatible with several handsets.

    1 vote
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  2. Parts order email to vendor button

    e really need a button that allows us to email our parts orders from the parts page. We dont often do stock orders ( although we do sometimes) and vast majority of our spare parts required are from a repair request - hence we need an email to supplier or vendor button ! I know you are doing well with the url option but its only half the job ! Is it difficult to put a button in ? ( just as you have the 'email to vendor' button on your purchase order - purchase orders are not linked to…

    3 votes
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  3. CVS for Stockout (low inventory) or Filter for different Categories

    Having a way to export a full stockout report or a way to filter out categories as I maintain several different accessories through many different vendors.

    7 votes
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  4. Stabilize the Tickets menu

    When a status is clicked on for a particular ticket, the ticket changes its height dimension and while it is a small facet of the workflow, it adds up in time spent clicking back and forth when adjusting multiple customers' tickets throughout the day. Thank you for your time.

    2 votes
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  5. Calendar hard to use on smart phone or tablet.

    So let say you want to create a calendar appointment in RR, Well that little slider that you select your time you know the one that you move left or right.

    Well it is a pain to try to move it when on an android or IOS device.

    And with pop up keyboards it make it hard to manually enter it in the text area because the popup date selector thing gets in the way. This should be improved. On a desktop it is fine but not on a mobile device.

    1 vote
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  6. Can change the inventory display to show the Retail price and the Wholesale price rather than the cost

    The wholesale cost is a better display in inventory as this is the cheapest that we would want to sell an item. Not what we paid as not all staff are able to make a calculation on how cheap they should go when giving discount.

    2 votes
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  7. tracking damaged inventory items and RMA Rejected

    Is there a way to pull a monthly report of the items that have been listed as damaged or RMA rejected. There is no way I can find to track the inventory items damaged and rejected with a $$ amount so we know what to write off each month as damaged.When you pull an item in the returns manager and select "damaged" it just goes to a list...no report to be found. We also track damaged items by location and by technician so we know if/when there is a problem

    1 vote
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  8. Add Ticket Type Self Service to ticket automation

    We have the self service feature on the site and when someone creates a ticket we need to edit some of the items and also send a canned response. I would love it for someone to simply add the self service into the ticket automation so that when its triggered I can then send the customer a canned response via the rule.

    5 votes
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  9. Let me add {{customer_first_name}} in the subject of Marketr emails

    It would be great if we could use this field in the subject line of Marketr emails.

    3 votes
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  10. customer purchases

    when doing a customer purchase and payout is cash, this needs to be logged in the daily transaction history of the cash drawer. so the cash drawer amount will be correct.

    6 votes
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  11. Recurring Contract Reminders

    In addition to simply being able to create a reminder in Contract Details, I'd like to be able to create recurring reminders.

    This would be very handy for scheduling Quarterly Business Reviews and other follow-up tasks. I could do this with recurring tickets, but it's not really a ticket and I don't want to skew metrics.

    3 votes
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  12. SlickPie Accounting Integration

    SlickPie is a great online solution for simple accounting for small businesses. I'd love for RepairShopr to be integrated with it so I can use it with my account for my Computer Repair Shop

    6 votes
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  13. Add equivelant items to Estimates that exist for invoice templates

    Invoices allow templates with No-Tax, or use CSS to hide specific columns. Estimates dont seem to have an equivalent.

    Rather than make a new template, it would make much more sense if Estimates and Invoices used the same {{}} codes for their items, or at least had like-for-like equivalents.

    1 vote
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  14. Canned response in mobile app

    It would be VERY helpful to be able to have canned responses available when working tickets in the mobile app.

    1 vote
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  15. 1 vote
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  16. 1 vote
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  17. Add Line Items to the ticket page, instead of estimate, this is find will save time for both customer and staff

    i would suggest the ability to add line items to the ticket creation page, this i find would save time, it would greatly help the sale staff

    1 vote
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  18. Post the Messages that are Emailed with Estimates/Invoices as Public Ticket Updates

    We would really Love the ability to turn on or integrate the option for Auto posting Emailed Estimate and invoice notes, to auto link to the Ticket they reference, whether in a comment or a silent update.
    Currently they just go to the customer profile, under the Communication log.

    It would be so helpful to have this go to the ticket it was sent from and attached to (for both estimates&invoices) for reference, and for projects in progress.

    As there is no mention to it on a ticket, say for example a different tech starts the project , or is…

    20 votes
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  19. Automated emails

    I set the status to "waiting for pickup". I wanted to automate this status as an email to our customers so I configured it to do so. Typically we email or call on MWF. Since that option was not available, I though the surly this would email once a day. Nope, every hour. What a nightmare. It would be very helpful to automate emails based on status and time. This automation is why we chose repair shopr, unfortunately, it doesn't do what it was explained to me it would do.

    1 vote
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  20. 1 vote
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