General
3766 results found
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Allow Each User to Customize Their Tabs
Giving the ability for each user to customize which tabs are shown or which order they are would be very helpful. This way an office or receptionist would use the leads, customers and invoices tabs more often than the techs would, they could have those at the front.
8 votes -
iOS App/Automatr
Can we integrate Automatr into the iOS App?
0 votes -
Web Link option for Worksheet field type
It would be great if you could add the option of adding a web link to the worksheet field type. Currently, we use that option under Assets, but it would greatly help our workflow if that same option could be on worksheets as well. Thanks for considering
1 vote -
Consider this company for the catalog of parts sellers
It would be possible to consider adding to the catalog of parts suppliers to this company, ipart2.com, gadgetfix.com. They have good prices, fast delivery time and good quality.
5 votes -
Call log
It would be nice for when I click on a phone number in a customer record to have my phone make the call and also log it.
2 votes -
Devise a method for tracking truck stock.
A small single location service company might have several trucks on the road with stock in the truck.
7 votes -
Add "TICKET(s) GETTING STALE" Report to Scheduled Reports
The one report I have to forward to my staff on a daily basis is the "TICKET(s) GETTING STALE" report. Can you add this to the Schedule Reports? Thank you.
0 votes -
Invoice Search Filter
As a bare minimum can we please have a filter on the Invoice page to filter on Invoices with an attached ticket that is still OPEN (not resolved). We sync payments form Xero so we need a way to see PAID invoices that still have open tickets associated with them.
Further on this, can get get a bulk action or a 'process' to be able to automatically mark associated tickets as "Resolved" once the payment has been received?
1 vote -
Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option
Add service method to device repair widget eg Mail in / walk in / in Store. Would be amazing with our new Mail In option. Its difficult to determine what type of service our customers require at the moment.
1 vote -
Auto Generate UPC Codes
RepairShopr should have the option to auto assign and generate a UPC codes, this code should be to UPC standards so it is reradable by bar-code scanners.
I have used systems in the past that do and it’s a REALLY handy feature. 80% of our products are imported from China and have no UPC codes, and if we want them we have to provide them. This requires us having to know firstly, what the standards are for UPC, and then ensure that its not already been used.
Having them auto-create would be really helpful.
5 votes -
Dashboard access without login via whitelisted IP
Add the ability to view the dashboard without having to login. I'd like to mount a large LCD in the repair room and use a RaspberryPi to display the dashboard in full screen without having to log in or have any access to the Pi.
6 votes -
Ticket Automations "work hours" suggestion
Currently it appears that there's no way to distinguish between business hours and non-business hours for the purpose of automation conditions. Example: you want a customer reminded by email if a ticket hasn't been replied to in 48 hours if it's status is set to "waiting on customer". What happens if the rule triggering starts Friday at 4pm? The customer won't have been working on Saturday, so there's no point notifying them on Sunday at 4pm. You want to give them 48 working hours to respond, so it should trigger a reply Tuesday at 4pm.
As different customers will have…
1 vote -
Inovice Aging Historical Report
It would be very helpful if this report could also be historical and not just at the time of request ie at the end of a month 28/2/17. This way an accountant could look at the report during March 17 (or later) and know what the balance was at that date. It is a critical report in terms of reconciling Sales/Debtors at month end.
1 vote -
Set custom discount on specific item
In addition to custom price as currently exists.
Example use-case: For some non-profit customers, we "donate" labor. We have their default labor rate set to $0.
The issue is that we cannot show them they are getting that discount. Instead of having the invoice show a rate of $0 for a total of $0, I'd like to show a rate of $50 (not over-riding) but discounted 100%.
Taking that a little further, having a "total discount" line by the sub-total would be helpful in letting the customer know how much they've saved. Plus, we have to record the amount donated,…
4 votes -
Create recurring invoices as drafts
I'd love to have an option (checkbox in template) to force a recurring invoice to be created as a draft, allowing the opportunity to review/adjust, then approve/finalize it.
2 votes -
Make all phone number types available for templates
Right now, we're able to collect and store all sorts of phone numbers for customers, but it's only possible to include {{customerphone}} and {{customermobile}} in the ticket or invoice templates. I'd like to be able to stick the shortcodes for each number type in my template, and then, as long as there's a number in the field, that number will be displayed. Ideally, if a particular field is blank, the shortcode would simply leave the space empty or maybe return a "n/a" or "null" if necessary.
I see this as more beneficial for in-shop/behind the scenes use (i.e.…
3 votes -
Quickbooks Integration will not sync your Late Fee Payments over to a specific account
I found a little nuance in QuickBooks when I noticed a late fee on an invoice. The account it is putting that fee under is "Computer Part Income," which may be because we didn't have a "Late Fee Income" item. I created a "Late Fee Income" Product/Service Item in QBO. Would you please make that change for us within RS?
Thanks for writing! Currently the Quickbooks Integration will not sync your Late Fee Payments over to a specific account set up in Quickbooks Online, and will instead apply those payments towards your Default Quickbooks Product which is currently set up…
1 vote -
Paypal payments on the go
I see you have Square available but not PayPal. I use PayPal and have the chip reader, so it would be nice to have this ability added.
1 vote -
link inbound email to parts orders
I would love to have an inbound email address setup within RepairShopr where I could have a filter setup in my email to automatically forward shipping notifications and order updates and have those linked to their associated order (probably in the notes section).
Since most vendors tend to use similar wording on their order updates (at least in terms of identifying order numbers, tracking numbers, etc), I'm guessing it wouldn't be too hard to parse over those and link up the information? :)
3 votes -
Add tax rate in reoccurring billing
Currently in reoccurring billing there is no way to change the tax rate. You can only have it be taxable or not taxable. We bill our customer quarterly for Exchange services that we resell. Unfortunately we cannot use reoccurring billing since it needs to be taxed at a different rate. I do this quarterly but it takes about 4 hours to do this. Having reoccurring billing would cut this down to about 10 minutes,.
6 votes
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