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  1. Session lock / PIN Login Suggestions

    It is really nice to be able to have our RS session time out on just certain computers. Before the May 27 changes, we were using the "Custom JavaScript" Chrome extension and a short and sweet script to accomplish this.

    This solution worked pretty well to remind our employees to switch users. For our application, it was nice that you could click out of the Switch User pop-up if you needed to, and it wouldn't lose your progress on anything.

    After the update for the Switch User/Lock function, you now have to enter a PIN, and it locks all other…

    2 votes
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  2. Default Billing contact

    When dealing with companies we usually have a single point of contact for tech issues. But a different person for getting invoices. I see the Invoice CC emails option but I don't want the technical contact getting ANY invoices.

    1 vote
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  3. 0 votes
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  4. 0 votes
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  5. Add a feature to sort invoices by customer, as well as item/status

    That would allow for bringing all invoices for the same customer to the top for review.
    In case of the items, all product invoices for instance, could be brought to the top for easier viewing and distributing.

    0 votes
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  6. Improve Warranty Reporting and Destroy functions.

    There needs to be a way to run a report of upcoming warranty expiration, as well as destroy Expired warranties in bulk. I use this to manage who needs Antivirus renewals and send Marketr emails. I need to be able to quickly and efficeintly destroy warranties so customers do not continue to get AV expired after they have renewed.

    When I destroy a warranty either from a customer page or warranty list, it returns me to page 1 of warranty list and I must navigate back to the page... It is very time consuming. I would love to see a…

    0 votes
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  7. Bug: Customer Setting: Required Field when creating ALSO Required on Edit

    We're requiring referral on creation of customers. Considering this wasn't always the case we have some customers with no referral type. Due to the limited scope of the referral report this is creating false statistics as we can no longer edit existing customers without the newly required referral type.

    In the meantime I've made a selection called "legacy" but this is just a workaround. At the end of the day, the implementation is poor and I hope bringing it to your attention allows you to address it.

    All the best!

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  8. Ticket created if recurring invoice fails

    You can have a ticket created if a subscription fails but not a recurring invoice. It would be nice if all the same options were available for both.

    There could really be a lot more management capabilities for subscriptions and recurring invoices. For example - to view by subscription type, have different subscription types, be able to manage each with different global settings and make it easier to keep track of things.

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  9. Quick Fix: Add some line breaks into notification emails

    Hey guys,

    Emails that come through are pretty hard to read, here's what they look like now:

    ---- Reply above this line ----

    "Contact Us Submission: for John Tovarez @ 586-445-5419 Customer details: first_name: John last_name: Tovarez business_name: Roseville Fire Department email: n/a phone: 586-445-5419 Issue Description: Wants to order an Alpha O2 sensor "

    Could we just add a br or something after each category of response? Having them all on one line makes them pretty hard to read. Think this could be a quick and easy fix to make this part of the system look more professional.

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  10. GFI Alerts

    It would be great if we could make the RMM Alerts sortable by clicking on the column headers.

    dp

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  11. 0 votes
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  12. allow mentions in slack from the comments fields in repairshopr

    I setup repairshopr notifications to send all hidden comments to slack. then I wanted slack to only notify when I am mentioned. Then techs can simply mention another tech in a comment to get the attention of that tech. There needs to be a way to send a message directly to a tech about a ticket and have it recorded in the notes. this seams like a good answer but slack did not recognize the mention from the comment.

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  13. Need a Return Button on Asset Custom Fields

    When you add an Asset Type and edit the custom fields, there is no way to get back to the list of asset types without going back to admin and choosing Asset Custom Fields.

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  14. Tax rates for recurring invoice

    In CT we have a different tax rate that applies to most of our MSP services. We want our default tax rate to remain the sales tax, but recurring invoices we want to be the separate MSP tax rate. Can we set which tax rate per item in the recurring invoice?

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  15. Allow Admins to remove saved ticket lists

    Sometimes our saved ticket searches need a clean out. As an admin there is no way to delete searches created by other users.

    It would be great is admins or global admins can delete searches created by anyone.

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  16. Unlock API

    I was just taking a look at a demo. One thing that I have found very useful is he has added a simple API integration for your unlock code supplier.
    I just tell the system, through settings, what type of API it is, my account and the API key and voila!
    Now, when I want to sell an unlock I just search the unlock service as I would if I were on our unlock code suppliers site, add it and it automatically submits it with the IMEI I have recorded on the customers ticket.
    It tracks my balance with my…

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  17. Lead updates customer record

    It would be nice if the customer address/phone number would update when a new address/phone number is entered by an existing customer using a custom widget flow, or at least a prompt to change it, similar to the prompt that happens if an address is entered by an existing customer that doesn't yet have an address set up.

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  18. Opt-Out Check Box for E-mail Addresses

    We want to keep e-mail address as a required field when creating a new customer/creating a ticket,etc, as we feel that it may be missed when a technician is originally checking in the customer otherwise. It would be nice to have a check box for a person that does not want to give us their e-mail address. The check box would satisfy the "e-mail required" feature so that we would know that the person checking in the customer at least asked. Right now, to go around this, we are having to enter fake e-mail addresses for customers that do not…

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  19. Able to select products in Purchase Order in which to print labels for.

    Half of our items now don't need our labels on it. Therefore a simple Check Box per Line Item, and a Check All at the top, would be great to identify which labels will be printed.

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  20. Klipfolio - Dashboard Design

    Would like to see a "Dashboard" interface that would be customizable to each employee/sales person as well as a company wide dashboard (for sales, cost/revenue/profit, tickets, etc). Ideally develop something that could work with an inexpensive service like https://klipfolio.uservoice.com/knowledgebase/articles/348103-use-web-accessible-resources-as-a-data-source

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