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  1. Can you make the opening email a little less cryptic

    I had a customer who was very confused because she got an email when I created a ticket. The contents of the email didn't really indicate why she was receiving the email (the ticket had finally been created when I had time to do it - a week or so after she dropped off the device) Here is what I received from the system just now (I XX'd out her name):

    Mac Daddy Repairs

    Hi Mac Daddy Repairs: Customer Activity on Ticket 4262 for customer XXXXX XXXXXXX!

    Mac Daddy Repairs has an update for your ticket 4262.

    Update Subject: Contact

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. parts order tracker heading change + column request

    Currently on the parts order tracker, the heading for a given part order cost is 'Price'... which is a little misleading as this is actually the cost of the item. Would love to see this changed to 'Cosd' instead as there have been a few times that my staff have given the cost of the item as the price of the item when talking to customers... and because of this and whilst i know this generally breaks the rule of 1 dea 1 post this does go hand in hand with this request. Currently when looking at the parts section…

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Calendar Improvement

    It would be awesome to have when booking an appointment if it can be done by service.

    On the backend (Similar to Bookeo's booking software) You can configure certain times a service is available. For example, If I want someone to book me for an Onsite field job. I would like only 6PM-11PM to be available for my customers. Where if i would want them to drop off a laptop at our office we are only available for an appointment 8:30-5:00PM.

    Of course this can be used for all types of services, such as mobile repairs, data recovery, etc. Just…

    5 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Multiple items under one barcode

    We sell both used cellphones and used games. Both would normally carry the same UPC but varying conditions of these items means different prices. I would like the ability to have different prices as grades for games and prices for different serial numbers of used cellphones and electronics. That way I don't have to keep multiple items in my inventory each with their own barcode.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. The ability to see if a ticket comment was emailed to the customer or not

    After a comment has been added to an individual ticket, there is no way of knowing if the actual comment was emailed or not.

    It would be handy if there was a way of checking after the fact if the customer was contacted.

    8 votes
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    planned  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add csv or print to pdf to all ticket lists invoices estimates and leads.

    We often need to present a hard copy or report to clients
    we also need to be able to manipulate data..

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. give me a way to show recently added inventory items

    It would be nice if I could sort the inventory by the last added item or the ones I added a while ago, so I can clean that up quicker. thanks!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ticket Comment Resend

    I'm finding the need to resend ticket comments to customers. Is adding a button possible?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. We already have asset tracking! Client are looking for subscription tracking as well.

    I have an idea. We already have asset tracking! Clients are looking for subscription tracking as well.
    Adding a field when item was purchased in Asset Tracking. Could solve couple problems. In regards to Subscription tracking, warranty and asset tracking. Future updates could include. auto billing if software etc.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option for Monthly Invoices to include Ticket Details / Information

    For some businesses we do several tickets and invoice them all at once at the end of the month. Currently your shopping cart feature allows us to bill this way, however when the invoice prints it does not show any other details other than the ticket number. It would be great to have a feature where it sends / prints ticket details along with the invoice so they have a complete over-view of what they are being charged for.

    The online system for customers / clients to log in to see their account only let's them see current owed money…

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make it possible to select multiple tickets

    Add check boxes so you can change the status of multiple tickets at one time. It would make deleting/ changing ticket status much easier as opposed going through each one individually. Like when you have 2 tickets for one customer and things like that.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Decline button in part order

    Can a decline button be added in part order that will automatically archive the part order and remove it from the customer's ticket?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Leads - tie it in with the Field Jobs so there can be calendar entries made

    Would like to have the ability to tie Leads into Field Jobs so we can create a calender entry without having to create a ticket as the lead may not be a customer yet.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. A suggestions or Reminders area on Invoices for customers to see any advice or directions we are giving them

    A suggestions or Reminders area on Invoices for customers to see any advice or directions we are giving them

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Integrate reminders with the Notification Center

    I'd like to send text notifications to employees whenever they get a reminder.

    1 vote
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  16. Product tracking feature!

    So we use an app called "slice" which automatically tracks products you've purchased simply by scanning your email accounts. We use Amazon, eBay, etc to purchase parts and without entering any data at all to slice, it automatically scans our email account and will give us status updates of our products, such as ETA, delivery, etc. I think this tool would be invaluable with repairshopr for a number of reasons: 1) clients would be able to get automated updates of special ordered items if they choose, and we as techs would be able to go to the parts section and…

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Column for "Tech Paid" on Invoices

    Like many repair shops, some of our techs are paid as subcontractors. As such, they get paid on billable work - though not necessarily on PAID billable work (billing is the company's responsibility, not the subcontractors). We pay subcontractors every 2 weeks on what they billed, not on what they collected payment for.

    The problem is - we can't tell which invoices have been "paid out" to the subcontractor vs which ones still need to be paid out to them. The "took payment" option is for techs to keep track of payments made, and the "paid" option is for admins…

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add the ability to create customers that only get emailed invoices, not tickets or updates

    I have a customer who does not need to be notified of new tickets, I just need to send them invoices when the work is done.

    As it stands it looks like I can either default to "no email at all" and then uncheck the option when I invoice or manually check the "don't email" button when I update a ticket

    I'd really like a check box in the customer page that says "only email invoices"

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ticket Counter (new tickets, ongoing tickets, etc) available for integration onto a Website, and a display tv in the Store

    It would be really helpful if there was an option to have a ticket counter (new tickets, ongoing tickets, etc) available for integration onto a website (to show how busy we are), and a display tv in the store. We sell 'emergency beat the queue' service to customer that need repairs done quickly, and being able to show the customers '45 new tickets' on a live counter would help this greatly.

    0 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Leads Module

    Have a comment section on the leads for those who are not yet Customers. Would need to be able to take notes on each interaction so another Sales representative could pick up where the other sales rep left off without having to cloud the database with leads that do not go anywhere (essentially where the customer does not want our service). Do not want to continue to contact them or want to know what options have been presented to take a possible different approach with the customer.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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