Intake form should list assets.
3
votes
Derek B
shared this idea
This should be supported!
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Ryan (CTO, Pinellas Computers) commented
Good eye there @Patrick.
@Derek - You can use all kinds of tags in templates. Asset tags include:
{{asset_name}}
{{asset_properties}}
{{asset_serial}}
{{asset_type}}
{{assets}}@Admin - This can be marked as Completed.
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Patrick Bennett commented
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Patrick Bennett commented
You can edit the Intake Form Template and add it in. I have added a device summary between the ticket subject and ticket problem.
Email me if you would like to see a sample of an intake form with this added, I do not see a way to embed images here in replies.