I suggest you ...

Set a Default ticket type/ Custom Fields on the New Ticket Screen

It would be nice to have a Default Ticket type / Set of Custom Fields selected on the New Ticket Screen. Also, another thought would be at least make the selection of the ticket type as required where there is more than one. So we can have an In-Shop, Service Call, Tablet, or whatever and be able to make it so there has to be one selected.

1 vote
Vote
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
You have left! (?) (thinking…)
Jason Miller shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

0 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...

Feedback and Knowledge Base