I suggest you ...

Add {{tech_created}} to show up who created the ticket under the current user for templates

we print tickets for every device on intake, but we dont like how you can "assign the ticket" but not know who created the ticket, i really need to know who really created the ticket , so i know who assigned it to whom(from reading the printed ticket)

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    Bradley Matusiak shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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