Change the layout of the "Ticket Detail" page
I would like to be able to move the "Ticket Comments" section closer to the top of the page. i.e. Just below the Info, Progress, Customer sections.
I'm usually clicking on the ticket to see the quick details such as "Initial Issue". Having to scroll down is certainly no deal-breaker, but it is an annoyance when I'm looking through a full day of upcoming appointments.
Some kind of Drag/Drop handles where the section icon is would work.
Ideally being able to move the sections on any given page would be nice. i.e. Moving the "Related Ticket" section to the top of the "Invoice" page.
Thanks for this feedback. We currently don’t have plans to allow customization to the Ticket Detail page. As with all things, we may revisit this in the future, but for now, nothing is planned.