Set 'Issue Type' on Diagnosis comment
We find setting this on book in is helpful, but its an assumption.
Nice to be offered a chance to change when entering "Diagnosis" comment.
It would be better if the book in setting showed "Not Confirmed" next to it as well. (so other staff know its an assumption, until confirmed)
- I realise it can be changed under Ticket Info (Change)
This would be a rather major layout / flow change so we’ll need to consider this down the road. Like the thinking here, though!