Ability to still send invoices & reminders via email even if no email of any kind is ticked
Currently, I have a few customers who have the no email of any kind ticketed on their profile, which I am assuming they have done because I definitely haven't.
This is fine if it's to do with marketing etc. and they don't want to receive that type of email however.... I would like to get paid!!!!
I have repeatedly ended up contacting customers to ask why they have not paid only to be told they have never received an invoice. Invoicing and other money gathering/statement processes should not abide by the same rules as the rest. This is what we do as a business - try and make money and at the moment it feels like the very tool we are using to help achieve this is working against us in doing so.
Please Please Please allow billing type email through regardless of whatever is ticked. We have a real issue now wondering if invoices are actually getting through to customers and the first we know about it is when we don't get paid - then the whole process has to start again, so yet another month without being paid.
We really need this issue addressing with some urgency please
Because of requirements in maintaining good email deliverability, we have to respect requests of customers to not receive email (or to not send to bounced email addresses). The best approach would be to use the Opt Out Email Marketing option for your users. We also plan to better surface email settings in the near future.
Ryan (CTO, Pinellas Computers) commented
@Martin, I don't think you understand what "no email of any kind" means. The customers don't have an option to opt-out of invoices/ticket emails they can only opt-out of marketr emails, which will show as opt-out.
No email of any kind is automatically triggered when an email bounces. This is to alert you that you have a bad email address, and it needs to be updated. Once you update the email address, you will need to manually un-tick the "no email" checkbox (annoying, yes) to be able to redeliver emails to that customer.
I have a major suggestion in that will help better identify when/why this happens. Robert and I have spoke on the subject, and it's in the works for upgrading the email system. Please check out that post here: http://feedback.repairshopr.com/forums/165658-general/suggestions/9925641
Would it be possible to have RS select the opt-out option rather than completely removing their email address? Invoices are not spam, and shouldn't be treated as such.