View Customer Detail Screen
Directly under Customer Info box is the Communications Log box and Contacts box. You might consider either making these boxes movable or customizable or having the boxes most often used directly under the Customer Info box: Tickets on the right and Invoices on the left.
This would be awesome. If you could make all boxes movable on any page such as the ticket page or invoice or anywhere with all different sections and boxes. Just put a little crosshair when you hover over it. thus allowing you to move it around so you can put what you want at the top, etc.