Assign Multiple Techs to a Ticket
I know we've already added the ability to assign multiple techs to a field job / appointment, but why not be able to do the same for tickets? I can't believe no one has asked for this yet!
There should be a primary ticket "owner" and then have the ability to add additional techs as project experts or CC additional techs who want to stay informed on a project.
Up until now we're constantly having to re-assign tickets back and forth to each other. It would be tons easier to be able to have two or more tech's all working on one project and each be updated when a customer replies or an update is made.
This should be very easy to add to tickets, as the feature already exists on appointments. Thanks!
This is more like, additional people can subscribe/follow for updates right?
You can’t “assign” something to more than one person..
Would “follow” with notifications get you what you are after?
Nancy Sabino commented
+1 for MSP feature
Spencer Pous commented
+1 for MSP feature
We need the same feature for our business.
Pat Foraker commented
Definately a Needed features and goes along with my idea for appointments as well.
Becca Brown commented
This would be an excellent feature. Our business needs this very much. We have several tickets that multiple people work on, since we have such a high volume of tickets/projects coming through. Please add this feature!
Yes, yes, and yes. This feature would be immensely useful!
Kyle Fitzgerald commented
I agree, we need this feature as well. Thank you!
This would make work flow a lot easier, and would really help us keep things from falling through the cracks. On certain larger projects a couple of us will be working on different aspects of the problem at the same time, and being able to both see the ticket in our lists would be hugely helpful. Thank you!!!
Eddy Abdelaziz commented
This would be a great add on. At that point we can track what technicians participated and which tech should get commission on the repair or sale.
Utilizing a team situation would be ideal. If you could assign users into teams and then assign teams to tickets.
Jon Bova commented
I would like to have the ability to assign one ticket to two technicians, who work together as a team. Currently, I only assign one of them, since they are always together on the jobs I assign them. But it would make it easier, since they each also work on some jobs alone....
Greg Williams commented
This is a very good suggestion. It is quite common for us to have more than one tech working on a job, particularly where we sell a new computer and one tech does the initial computer build and setup and a different tech does the workshop data transfer and then another tech goes on-site. We can use calendar appointments as a workaround but in terms of each tech's dashboard & workflow, multiple techs per job is essential
We have many instances where more than one technician will perform different duties on a single ticket. We would like to be able to assign technicians at the charge level as well as the ticket level