Remote support feature
How about a remote support tool to be able to control customers computer remotely. When I had kayako they had the tool called OnSite which basically worked just like logmein rescue where you enter a session number and a tool downloads and then connects the customer remotely with the technician.
I think that would be a good feature to integrate with RepairShopr. Do it in-house though if possible so we do not have to integrate and pay for another product thru another company.
We plan to integrate with additional solutions for this but aren’t currently looking at building this ourselves.
You can use on premise R-HUB remote support servers for remotely controlling consumers computers. It works on all platforms viz Windows, MAC, Android, iOS etc.