Add the ability to clone tickets, identical to Invoice Cloning Feature. This is particularly useful when the leads module creates the ticket in the wrong customer
Complete – under Ticket Splitting. Actions, Split, it will make a clone!
5 years people have been asking.... What does it take to get it done? Not a big fan of the support we get from your company. We can't even get our receipt printers to work. And then I look for something simple like cloning a ticket and that has not been taken care of in 5 years? SMH
Damon Germano commented
Hey now, is this coming?
I create recurring tickets for all clients, such as Daily Backup Check.
These tickets have worksheets attached to ensure technicians go through each step to ensure everything is working as expected. I have to create a brand new ticket, add the worksheet, and then make recurring. This is a lot of administrative effort for something that is literally copy paste level. Any ideas when this might actually be implemented? Thanks.
Dave Eisner commented
2014 Troy says this is on the list. 4 years later and 4 update requests. This would be a very useful function. Is it anywhere on the timeline?
Bert Rolston commented
I'd be really interest in this.
I have customers who end up with a lot of little jobs during a month but this doesn't happen every month.
It would be nice to clone a ticket on an ad-hoc basis.
Any update ??
I hope there is an update on this. It is such a massive time waste to copy/paste tons of customized info from custom fields and charges from older tickets to new tickets, when I could simply clone it as a new ticket with a new creation & due date.
Any updates on this?
This feature would be very useful as we have customers bring in multiple assets at the same time for repair. The only way we could identify what was done to each asset would be to create a ticket for each one.