I suggest you ...

Ticket Cloning

Add the ability to clone tickets, identical to Invoice Cloning Feature. This is particularly useful when the leads module creates the ticket in the wrong customer

12 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Matthew shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    6 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Damon Germano commented  ·   ·  Flag as inappropriate

        Hey now, is this coming?
        I create recurring tickets for all clients, such as Daily Backup Check.
        These tickets have worksheets attached to ensure technicians go through each step to ensure everything is working as expected. I have to create a brand new ticket, add the worksheet, and then make recurring. This is a lot of administrative effort for something that is literally copy paste level. Any ideas when this might actually be implemented? Thanks.

      • Dave Eisner commented  ·   ·  Flag as inappropriate

        2014 Troy says this is on the list. 4 years later and 4 update requests. This would be a very useful function. Is it anywhere on the timeline?

      • Bert Rolston commented  ·   ·  Flag as inappropriate

        I'd be really interest in this.
        I have customers who end up with a lot of little jobs during a month but this doesn't happen every month.
        It would be nice to clone a ticket on an ad-hoc basis.
        Thanks.

      • Janessa commented  ·   ·  Flag as inappropriate

        I hope there is an update on this. It is such a massive time waste to copy/paste tons of customized info from custom fields and charges from older tickets to new tickets, when I could simply clone it as a new ticket with a new creation & due date.

      • Ben commented  ·   ·  Flag as inappropriate

        Any updates on this?

        This feature would be very useful as we have customers bring in multiple assets at the same time for repair. The only way we could identify what was done to each asset would be to create a ticket for each one.

      Feedback and Knowledge Base