I suggest you ...

More Marketing Tags

It would be nice to have additional tags to use in marketing emails to help be more specific on what it is referring to.
Be able to say something like:
Hey {{customer_first_name}}, we closed your ticket {{ticket_number}}. If you have any other problems with {{ticket_description}} just contact us.

It would help customers who have several tickets within the marketing period to know what you are checking up on.

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