Need a write-off or RMA summary function
I like the fact that there is an RMA module in repairshopr, but is there any plans for adding functionality for items that are write-offs? This way if we get promotional items or left overs that cannot be sold, they technically would not be RMA items because we could write them off in our books. Are there any plans for a function like this? We plan to franchise out and need to keep the books for each store as up-to-date and accurate as possible, and I feel that using the current RMA system and manually doing such write-offs would cause errors in accounting. Anything that could give you a proper, itemized report?Thanks!
This guy. This guy gets it. Roger, thank you for your comment as it is a very important lesson for electronic repair shops to learn, and usually an expensive lesson to boot. It is very important to take a diagnostic fee up front. The "no fix no fee" BS is stuff that needs to be done away with, and is only the mantra of shops that are here today and gone tomorrow. So follow Roger's advice--our boneyard has been an asset as well, and has long since covered the losses of non-paying customers.
Roger Troxell commented
Hi Chistian yes were in the same boat for some time, rather than stressing it like we used to we have thirty day policy as well and are usually able to harvest a ton of components to make up for the small diagnosis charge, the trick is just be upfront with people, take deposits, adn limit your risk. We have come out on top so many times, our boneyard has proven to be a real asset, its all profit if you think about it. Its called a mechanics lein. small business's have to get creative to survive and grow. i know its frusratidng but if you have a ton of non paid invoices then you should consider changing how you do some of your check in process; its your business, if customers want your service they will play the game according to your rules, dont be the nicest brokest business owner. sorry for the rant, but i hope it resonates.
Christian Barrett commented
Same here, our clients have 30 days to pay for there things otherwise we take their device(s), but they still owe for the bill, and never end up paying normally. All the work that we do needs to be written off somehow. What is going on with this?
Clay Vaughan commented
I second this. If our clients don't pay for their ticket in a timely manner, we seize their equipment. With that said, we need a way to be able to write off an invoice for the remaining balance that's due.