Permit New Inbound Email-to-Ticket to include attachments
When an existing customer (or new client) sends an email to your 'helpdesk' email (subdomain@reply.repairshopr.com) to open a new ticket request, permit them to attach screenshots (jpg or png). We use GFI RMM, and use a feature that includes the ability to send an email with a screenshot, but currently RepairShopr does not have the ability to include the attachment/screenshot with the new ticket request.
When using the mailbox feature you are able to have emails come directly into the system that can include attachments that will show on tickets.
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Lake.eric commented
This would be helpful when using Zaps as well. When a new customer zap is used, stick any attachments under the customer tab.
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bthurling commented
Agreed, this is very useful as all of our business is online (no face to face) so customers to provide documents online is imperative
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Paco commented
I think this would be great as well when users are sending screenshots of issues or other items to provide such as login or Window License information document via email
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Jarred Casselton commented
That would be awesome for subcontacted jobs that require photos and other things, yes please