Ability to process multiple payment types on an invoices
Would love the ability to process multiple payment types on an invoice or deposit.
Sometimes a customer needs to split their payment between for example cash and credit card. It would be great if each payment type we accepted were loaded right into the payment screen complete with the amount field for each... we could the enter the amount of cash, then click a process button which would update the balance then do the same for their credit card.
Maybe a little over kill but I would even rather list each credit card as their own payment type in case a customer needed to use multiple cards for payment.
VISA [$200.00] [reference #] [Process]
DISCOVER [$0.00 ] [reference #] [Process]
AMEX [$135.00] [reference #] [Process]
MASTER C [$0.00 ] [reference #] [Process]
CASH [$104.25] [reference #] [Process]
CHECK [$0.00 ] [reference #] [Process]
BALANCE [$0.00 ]
So a customer with a total of $439.25 could use his Visa, Amex, and cash to pay an invoice and we could process all the payments without having to go back to the invoice or payment screen over and over.
Maybe instead of a Process button it could/should be an Accept
Make sense to anyone else?
We added functionality to make multiple payments easier through POS and will look at combining this as a single step as well.
Mark Pauley commented
I'm looking into the system as to whether we are going to use it or not. We've been in business three years, and use a different system right now. This looks enticing, but I was looking up specifically about split payments. If the customer wants to pay $20 in cash, $78 on one card and 50 bucks on the other, is the system capable of doing that?
Bill Hamilton commented
This just happened on the 14th and the payment amounts were for $200.00 and $46.45. Has this been fixed since then?
AdminTroy (Founder, RepairShopr) commented
@bill - this is a bug that should be fixed now, using a slightly different amount (by a cent) should be a workaround for duplicate payments too
Bill Hamilton commented
We really need the ability to pay invoices with multiple payment methods. I had a customer just today who wanted to pay part of his invoice with a Visa Gift/Rebate card and the balance with his regular credit card. After running the Gift/Rebate card, we had to enter the "regular" card manually as we kept getting a "Duplicate Transaction #" when we tried to swipe it.
Phil Barnfield commented
Revisiting this issue. Multiple Payments option sort of works (for us anyway) within POS side. On invoice Payment form, the option isn't there. As a result we end up with multiple payment receipts for a single invoice as we have to split the payment, take the money, then go back to the invoice and take further payments against the amounts outstanding.
Can this be reviewed again as there's been no activity on this since late last year.
Phil @ PC Clinic Technologies Ltd
Richie Schut commented
Just looked at the Multiple Payment options in the POS. It does not show the total due! Normally math is easy, most transactions are not $100 due with $50 in cash and $50 on the card. More often the total is something like 137.18 and they have 28.32 in cash and want to know how much to write the check for.
Just an update that we added a Multiple Payments options in the POS to handle the issue some users were seeing when taking a Cash payment. Thanks for your patience on this -- took us some time to spot the issue being described.. :)
This is still an interim solution and we'll continue to look at consolidating multiple payments to a single check out page for down the road.
Thanks everyone for the feedback!
Definitely understand the flow here! For multiple card payments the issue is technical. I'll follow up directly to find out more about the issues you're having here.
It hasn't worked for either multiple cards or just card and cash. we see this weekly so it is frustrating. Our employees are frustrated and customers are tired of waiting to see if the next attempt works (it never does). Is there a way you can just do it all on one screen? Say a payment of $200 is needed on an invoice. Tender cash at $100 and the balance of $100 remains unpaid, from there you can select the next form of payment. Go look at the free POS imonggo or even Square (what we were using as POS prior to repairshopr), it's very simple and easy for anyone to understand.
Happy to discuss this further. What is the common case here? Is it people paying with multiple cards or splitting between cash and card payments?
Also, the current recommendation while we look at this further is to open the "Make Payment" page in a new tab. You can then take payments in each tab rather than have to duplicate the payment flow multiple times.
we can't really wait for this any longer. has there been any progress on making this actually work??
I also agree w Joel - we have customers that want to split payments a few times a week between both of our stores.
Split payments do not work as you say they do. Extremely frustrating for us and our employees. Something so simple should not be so complex! Even free POS software has the ability to *easily* accomplish this. It should all be able to be handled on 1 screen in 2 steps.
Joel Litkie commented
We attempted to use this work around and it didnt work. On a 175 ticket, we took 100 cash and wanted rest on credit card. When we put in the 100 and processed it as a cash payment of that amount it automatically put the full amount in for payment. Please see if this can be put on the front burner again as many of our customers split their payments.
AdminTroy (Founder, RepairShopr) commented
Just in case anyone is wondering, this has been back burnered because the workaround isn't all that bad.
You have a $100 invoice, they have $50 cash, and the rest CC:
1. go to the invoice and take a $50 cash payment, the invoice will appear as unpaid
2. click payment again, it will show $50 owed, take a credit card payment
all is well, the invoice shows the cash payment and the credit card payment, the customer ends up with 1 printed invoice showing paid if you want, or 2 printed 'receipts' for the different parts if you want - only takes a few more seconds than if it was on one screen.
had this issue yesterday. customer wanted to pay $60 in cash and put the rest on a CC. i was really amazed that this basic functionality wasn't available! wow. please add this ASAP!
Robert C. Alferez commented
This would be a very nice feature! Also, to be able to track payments per card type (ie. Visa, MC, Discover, etc.) A drop-down box and tracking the amounts in each card type would be AMAZING.
Yes.....had this issue the other day. PLEASE MAKE MULTIPUL PAYMENTS ON SAME SCREEN AVAILABLE!
Jacob Mead commented
YES YES!! This is much needed. This would make the POS Much Easier and add accuracy at the end of the day.