Ability for Clients to Filter "Resolved" and "Unresolved" Tickets.
Some of our clients have 80+ tickets and the client portal has now become unusable from a ticket management standpoint.
It is absolutely necessary for our clients to have the ability to filter what is done vs what is not done.
Even a tab system like "Resolved" "Un-Resolved" would be great. It should always default to "Un-Resolved" as this is what most clients want to see.
It is frustrating our clients to not have to sort through ticket statuses one by one...
This is live!
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repair commented
Please advise how can I make this option?
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Chuckles (Instigator, RS User) commented
This is Complete! Thank you! We've already received praise on it! :)
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Dan Quarberg commented
We need to keep it as simple and plain as possible so that any customer can understand at any point in time where their repair status lies. Yes, I agree that sorting out the tickets would provide for ease of application and explanation.