Multi-Point Assessment Tool/Report
Create a Multi-Point Assessment Tool/Report that can pull from the repairtech reports and/or based on a questionnaire answered by the tech through the troubleshooting process. I could see this being done as a back end "wizard" troubleshooting flow built through a series of questions manually or just take the yes/no/error response from repairtech. It could be built based on a set template but then let the user change the questions, answers and ultimately how it generates a report. I got the idea from the multi-point inspections you get at the car dealership and they use green, yellow and red colors along with readings and check marks to provide you with an overall high level view of your vehicle. Ultimately this would be a fantastic tool to use in up-selling customers. Another component of this would be integrating with the reminder system and/or marketer emails where you could select specific "follow" up items and then have the system remind the tech and send an email to request a follow up and mention the issue/link to the report (and then tie back in to my suggested customer scheduling system) prompting to "schedule a visit" now and get xx% off ... Call to action from the email and completely automate the sales/marketing process.
This is a great idea, but not something we see on our near-term roadmap. May revisit this in the future, though.