DashBoard Ticket Status
Can you please include ticket status' on the dashboard?
Hey, we have a link to the new dashboard from the old dashboard – it’s beta right now, but I’m going to mark these as complete because it’s really usable as of right now.
Give it a shot, instead of /tickets/dashboard, it’s tickets/dashboard_new
-
Yes, currently the Time to Resolve is "Time(Ticket Resolved) - Time(Ticket Created)".
-
Jake D. McCann commented
Do the tickets with the status of 'Invoiced' count against your 'Time to Resolve Ticket' calculation? If I have a ticket with a status of 'Invoiced' for 36 hours, will those 36 hours go towards the 'Time to Resolve Ticket' total calculation? Hope this makes sense. Thanks in advance.
-
Ryan (CTO, Pinellas Computers) commented
I totally agree with removing the customer phone number and email address, and replacing them with the Ticket Status and Issue Type.
Did you guys check out my mock-up of the dashboard I made on this post:
http://feedback.repairshopr.com/forums/165658-general/suggestions/6081357 -
chris commented
We just had a brain-storming session and this was also on the list.
We can't post picks, but we drew a mock-up of what we would like. Basically, a top section with ONLY the "New" tickets that haven't been started on with a color-code by priority. We walk in, quickly check the Dashboard on the wall to see if we have any new URGENT/Expedite requests that need to be jumped on immediately, and then the other NEW tickets that are standard. Below that would be a list of other OPEN tickets (based upon OUR CHOICE of statuses - not just un-resolved) and sorted/colored by age. I don't care anything at all about the stats listed at the top, and the legend is WAY to big right now. I can email our mock-up to you if desired (it's not fancy) -
Kevin Kindle commented
I like the idea of being able to customize the colors based on the ticket status. I also agree that the phone number and email address should be replaced by the ticket title. We display the dashboard on a wall mounted TV, the "legend" can't really be read (actually not much more than the ticket # can be read, which should always be black BTW!) if you're not viewing the dashboard on your computer!
You could gain a lot of real estate by moving the Tickets Resolved and Open Tickets numbers into the dark area along the top (beside where a nice color logo would look nice!) and we could print off the customizable color legend/ticket statuses which we can keep at our desks or have a link to have the color legend displayed (if viewing via your computer).
-
Cody T commented
I think it would also be helpful if, when a ticket has not been diagnosed within your customized time frame, you can have a color scheme go off. That is kind of the same thing to what I had said earlier, but I think if we had a wide array of customization on this dashboard, it could be the most helpful thing to a repair shop.
-
Cody T commented
We really would like to see the ticket dashboard have more features available for customization. For example, the color scheme of the dashboard. We love the idea, it allows us see what needs to be done at a moments glance. However we would love to have the ability to customize the colors to reflect different stages of the ticket. This would allow us to see each ticket as it is processed throughout the workshop. Assigning a color to a ticket status would work out best, I haven't yet checked if we can edit ticket status titles yet, but if we can't it would be helpful. We would also love to be able to edit the time variables that define the colors on the dashboard ( if we cannot color code the ticket status )
-
Rich Trice commented
Also to add it would be nice to have the option to change color on the dashboard based on all ticket status and priorities. As well add custom notes for techs to see, such as "a comment from a happy customer" something that needs to be done but no ticket needed for it example, a Weekly List, clean bathrooms, DO this 1st, etc...
-
Miracle-PC commented
It would also be nice if the dashboard was customizable by tech. Like Chuck commented below, we would like to be using a monitor dedicated to this dashboard so that each tech could see either everything or only their tickets. And I agree that being able to see the status and ticket subject title would be really helpful!
-
Chuckles (Instigator, RS User) commented
Maybe remove the phone number and email. I don't know a time that we've actually used this information and we've used the DashBoard a lot! Every employee has it up on their 2nd screen to monitor status changes on the ticket system.
-
Steven commented
What I mean by this is that if we are waiting on a part or waiting on a customer it will reflect that status on the dashboard. The current dashboard only includes ticket #, customer name, email address, and phone. Can you include the ticket status(new, in progress, ect.) and ticket subject (title of the ticket)? This would help us to quickly identify with tickets on the dashboard.