Add support to email back to tickets out of our email client
I have started to email my clients through the tickets. When they reply back asking a question if I am on my phone or on a job, it would be nice if we could just email back to the ticket and it would email the customer and add the note to the ticket itself.
Most emails in RepairShopr (including ticket comments) are possible to be replied to via your email client now.
Replying to a Ticket Comment will add a public comment from you to the ticket, and email that to the customer.
Jamie A commented
Yes please! If we could reply, and add comments to tickets through email this would be extremely helpful. Additionally adding attachments/reports via email to a specific customer/asset/ticket.