I suggest you ...

Add support to email back to tickets out of our email client

I have started to email my clients through the tickets. When they reply back asking a question if I am on my phone or on a job, it would be nice if we could just email back to the ticket and it would email the customer and add the note to the ticket itself.

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    Daniel DeMayo shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminTroy (Founder, RepairShopr) responded  · 

    Most emails in RepairShopr (including ticket comments) are possible to be replied to via your email client now.

    Replying to a Ticket Comment will add a public comment from you to the ticket, and email that to the customer.

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      • Jamie A commented  ·   ·  Flag as inappropriate

        Yes please! If we could reply, and add comments to tickets through email this would be extremely helpful. Additionally adding attachments/reports via email to a specific customer/asset/ticket.

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