Subcontractor Support Feature
Have a user that could be designated as a subcontractor with very limited access to the system. They could only see basic customer contact info, have tickets assigned to them, update tickets and enter their charges. Any of their notes and charges would not be visible by the customers.
Have a report that could be ran to show how much of a payment is due to the contractor based on tickets.
Example: We use a guy to do all of our cable projects, he bills us a flat rate for the job and we may have to mark it up or add other charges to the project before invoice the customer.
The limited access should be covered with the new Security Groups feature. Could you open a new idea for the reporting piece if this is still needed?