on tickets list is there a way to see paid??
we have a paid status and we prefer some customers prepay for our liquid damage services - if we could see the little green checks even though the status changes internally that would REALY help!!!
Chuckles (Instigator, RS User) commented
I think logically Dominique... Tickets are for the status of the ticket... If you create an invoice... that should state that you have an invoice attached to that ticket. Using standard reporting, you can see what invoices are not paid.
Also, in RS - I think the actual ticket status is linked to whether the ticket is paid or not. Example.
Create a ticket. - Marked as new
Finish work. - Marked as In progress.
Create Invoice. - Ticket is marked as invoiced.
Pay Invoice - Ticket is marked as resolved.
I think this is already setup.