I suggest you ...

Separate text boxes for customer and techs

It would be much easier and make a lot more sense to have separate text boxes for customers and techs only in the ticket. This way we do not forget to check the private box and accidently send a message to the customer instead.

3 votes
Vote
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
You have left! (?) (thinking…)
Dean Ingraham shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

0 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...

Feedback and Knowledge Base