Disable ticket creation from customer portal - by defalut (2)
I know that there is simillar idea on this forum:
But what for those that want to turn off that option compleatlly?
It makes quite a lot of mess for us. Customers that needs to send us attachments often creates new tickstes and we can't follow those 'new' statused tickets later.
Before it was that option, but now it looks like you can't find it. You can manually limit that option on 'Portal User Permission Groups' but it will be quite a lot of jobb for ca. 25000 customers.
Do you have plan to fix it ? In my opinion this is just bad designed without that option.
Please let us know :)