Automated Phone System
Is it possible to integrate an automated phone system calling clients for specific ticket statuses? For example, we have a ticket status saying ready for pickup. Have the automated phone system call after and every 3/x days on those tickets saying that the service ticket is ready for pickup and then make note on the ticket saying that the call was completed or failed because no response or phone line is disconnected. Custom audio or text to speech that we can formulate like we do for invoice reminders. It would be a specific audio recording that we can adjust as necessary. Also, have an auto disconnect after 60 seconds if no one picks up.