I suggest you ...

Change the order of viewing all a client's tickets to newest first

When we pull up a customer record, it display their most recent tickets, newest first. But if the ticket we want to look at isn't there (and it might only be the next one down), clicking View All Tickets for the client displays them as oldest first. For consistency - and since odds are we want to see recent stuff rather than 3 years back - couldn't the full listing be newest first too?

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Arlene Griffiths shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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