Show customers names of techs instead of their email addresses
I'm small at the moment. So, dealing personally with customers isn't so much of a bad thing. But it does get irritating when I have an email address specifically set up for customer support, in addition to the ticket system provided by Repairshopr; and a customer insists on emailing me personally.
On a larger scale, I wouldn't necessarily want my techs dealing with customer service. Ergo- no need for the customer to see their email address.
Is there some way this can be turned off so that instead of an email address, it displays the tech's name; with no reference on how to contact them directly?
Right now the email just shows up as a CC address on the ticket comments, it doesn’t show up in the body unless they have a full printout of the ticket. I went ahead and moved that CC to a BCC for ticket comments – that should fix the majority of it. Let me know in a week or two if that solves the problem.
Otherwise – it’s kind of a lot of work to pull the email off the ticket comments :)