I suggest you ...

System wide SMS Template

Some of SMS's sent from tickets have a template based on contact issue type and some don't.

If we send an SMS using an issue type without a template the message goes out without any link to our business.

So, I suggest you allow template that is applied to all SMS's sent from the system. For example, I'd like to add to all SMS's sent from us "Hello from MacMan"

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    Matt shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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