I suggest you ...

Bring back comment searching for tickets

Previously one could search through tickets by typing something that was in comments. For example, if comment in any tickets included code ACBDF-GJHIK, and one searched for ACBDF, it would show in the search results.

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2 comments

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  • Greg Colello commented  ·   ·  Flag as inappropriate

    I agree. I need this feature quite often. It appears the search engine only searches the text in the ticket description field.

    Is there is setting that can be checked to force the search engine to search all text in a ticket?

  • Gilles Gariepy commented  ·   ·  Flag as inappropriate

    I agree. I try to document as much as possible in my tickets...it doesn't make sense that I cant search my hard earned troubleshooting results.

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