Comminication Box Update
The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.
As the default is always set to private. Have to change each time to update the customer.
You can set the default public or private in ticket settings. An update will go out today to make the box bigger by default. Thanks!
The size is definitely too small.
Jarred Casselton commented
You can now set default comment type in admin - ticket settings