Ticket Automations - One run option
It would be nice if in Ticket automations there was an option to run only once/ticket. or on the first run only to a given status change. We want to prevent clients from getting the same info over and over. With a check box like this, this automation function could become more widely used. Their could be a custom message for every status to create a very nice touch point with clients.
I second this as it has made ticket automations worthless when we tried to use it as it just keeps running and running and running. This would be a really useful feature it is had a run once on a ticket option.
Tim Nyberg commented
It would also be nice to be able to pause an automation vs. having to completely delete it and rebuilt it in order to pause it.