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Ticket Automations - One run option

It would be nice if in Ticket automations there was an option to run only once/ticket. or on the first run only to a given status change. We want to prevent clients from getting the same info over and over. With a check box like this, this automation function could become more widely used. Their could be a custom message for every status to create a very nice touch point with clients.

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    Tim Nyberg shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Tim Nyberg commented  ·   ·  Flag as inappropriate

        It would also be nice to be able to pause an automation vs. having to completely delete it and rebuilt it in order to pause it.

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