I suggest you ...

Ticket Automations - use canned text

This is such a great feature. So many things that can be done to make things work better with automation.

Something that would be handy, would be if when making a ticket automation to add a public comment, you could choose already existing canned text there.

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Tim Nyberg shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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