I suggest you ...

Return to Previous Status After Customer Reply is Read

This would be EXTREMELY helpful. A lot of times we don't remember what status the ticket was in and have to spend a few minutes figuring it out. It also results in technicians not seeing work that needs to be done until we move the status back.

I know this feature wouldn't be helpful for some workflows but it would be nice to have it as an option that can be enabled!

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Garrett Libowitz shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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