Return to Previous Status After Customer Reply is Read
This would be EXTREMELY helpful. A lot of times we don't remember what status the ticket was in and have to spend a few minutes figuring it out. It also results in technicians not seeing work that needs to be done until we move the status back.
I know this feature wouldn't be helpful for some workflows but it would be nice to have it as an option that can be enabled!
Ryan (CTO, Pinellas Computers) commented
This is a duplicate of my post from a month earlier: http://feedback.repairshopr.com/forums/165658-general/suggestions/31854946-recall-previous-status-after-custom-reply-is-cleared