I suggest you ...

Add a Multiselect custom field

As we speak, we can't create a custom field where multiple answers can be selected.

i.e. When a device comes in, we validate if every buttons are working on 3 different aspects
1. The button is there physically
2. The button clicks
3. The system responds logically to the button

Right now the only way to do this, is to create 3 different "checkbox" custom fields for every button or other part needed, rather than just 1 field with a multiselect feature. This clogs our ticket page immensely.

A modified dropdown custom field could also work, if it allowed selections of more than 1 answer.

Regards,

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    LG Daigle shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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