Ticket notes should be in FORWARD chronological order, not REVERSE order. It's confusing for the customer and ME!
It's bizarre that the customer should have to start with the solution of the problem, and then read 2-3 comments on the invoice to determine they are in REVERSE Chronological order.
Seems like adding in an option to have the noted in proper order would be a simple fix.
CCW Technology commented
So you want to have to scroll down each time to look at what is newest?
Logically if you are following the progression of the ticket you would NOT want to have to scroll down each time to see what the latest activity is.
Or am I understanding this wrong?
Joseph G. commented
I agree that the option would be nice. Maybe an option for the printed ticket and one for the techs. I know I like being able to see the last thing that I did on a computer at a glance by having the most recent comment directly under the text field but I agree that anyone else looking onto the ticket to try and get a clear picture of what is happening have a hard time by having to scroll all the way to the bottom of a very large ticket.
I also agree with Lee and others who have commented on the 'reverse order' of statements in the Ticket comments. In almost every instance when I print out the ticket with comments for a customer, they look at me with a huge question mark. I explain that they have to read the report in reverse order. Start and the bottom and read up. Some of them never get it. IF by default, comment sequences start at the bottom and additional entries are posted above, you can change the default in the programming. It is not that hard to do. Hope you can make this adjustment RepariShopr.
Scott Peeler commented
I agree with you 100%, and I'm surprised no one else has commented on your post in over a year. This has always been and still is my #1 pet peeve about RepairShopr. If I could apply all of my votes to this one thread, then I would. I just don't understand the logic behind this. No one reads a book from the end to the beginning! Why is it a good idea to make this the default way of showing Ticket comments? It is such a pain having to scroll all the way down to the bottom of a VERY long ticket, just to find the Initial Issue. This should be the first thing at the very top! Maybe some people like it this way, but I can't imagine that many people do. You could even make it an option to do both ways. Whenever we print out a ticket for our customers, we always have to tell them, "Oh by the way, you have to start on the last page and read backwards." How does that make any sense? I understand that the system is coded like this by default, but there has to be some way to change it. Hopefully more people will see this post and it will gain some traction.