Customer Portal New Ticket Form Template
Right now if a customer logs in to the customer portal they can view their tickets and info. There is a button to create a new ticket but the form it opens is incredibly basic and needs to be a template like other forms. I understand that keeping things simple for customers is good but the more information we get up front the easier it is to help them. Another option could be to have it use the repair widget because that is already easy to use and customizable.
I think customization is essential for portal ticket form, as it saves so much time if the customer enters all the relevant info.
The ability to modify the ticket template in the customer portal would be great!
Will Goubert commented
I second: I created a basic user (non Admin) to access portal and Opened a Ticket It would be great to customize the Create a Ticket window - so they don't have to check "Billing is Pre-Approved" - you could have it so several options are available for those that need or want to use them but simply allow us to check or uncheck to enable items. I think the options are especially different if it is a walk in for repair vs. a "service" request for those of us using it primarily MSP or MSP with "Repair" services