Edit ticket comments
We would like the ability to edit a ticket comment. This is not an option in the security groups. This seems like a simple request in the event someone has a typo or simply needs to make a change.
For now comments are going to remain read only. You can delete/re-add as a workaround.
This solves a lot of problems about people getting one thing in an email/notification, then seeing another thing in the ticket.
Yes I agree, there should be a edit comment option instead of only the delete option. I've noticed a number of times a mistake in my comment and then I have to delete it and retype it and then a new time stamp is added and throws the entire ticket out of whack. Be nice to be able to edit the original comment without having the disrupt the original time stamp.
This should be an easy one. We typically have several notes, comments, updates etc. on most of our tickets. It would be nice to not have to scroll through a bunch of comments to get the whole story about a job. I would say let us edit comments that don't get emailed until ticket is resolved.