Facebook chat integration
I would love for you to add this feature at some point.
Include facebook chat messaging into ticket comments. instead of just email or text a customer, be able to send a facebook chat message from my business page in facebook.
You should be able to link it from when the customer contacts my page in facebook, I would need the integration setup from that end first. Then I could reply to the customer via repair shopr when devices are ready to pick up, etc.
That would be awesome as most customers are contacting me initially from facebook and would prefer to be contacted via facebook when devices are ready, as I can't contact them by email or text message as I have their device.
i would like to see this have the ability to create a ticket and reply via this means of communication also.