Customer Portal - Asset Manager
Currently customer can only "view" the asset tag number and brief title of the asset in the customer portal. This is really not worth much to the customer. The functions that our corporate clients would like to see is the ability to click on the asset and see the full asset details and see the ticket lists associated with the particular asset.
Please, please, please add this feature as the current asset view for customers is incredibly vague….
I would also like customers to be able to view all data about their asset including attachments.
We absolutely need our customers to be able to see all service history associated with an asset tag.
Some of our customers are under national accounts and freguently request monthly or quarterly updates on service history. This eliminates time on our side gathering this information for them on a regular basis. I believe this to be a tool that can only strengthen our relationship with our customers.
I had one of my customers come to me and ask if there was a way to see all tickets associated to one asset. Of course I said "yes" (because I can see it on my side) Under the customer, find the asset, click on it and there it is. Unfortunately, they can not do this on the portal side. I sent an email a while ago, and they said they would look into it. I will add my votes here to make it possible I hope! It is a benefit for the customer to see if one unit keeps coming in for service, if it is a piece of equipment that needs to be replaced permanently, or to educate on the employee side. We repair electronic musical equipment, we can try and keep them going forever, but there will be a point, it is not economical to repair anymore.
Yes, Must Have!!!
My customers want to see mileage, hours and other important info.
Agreed, One of our main selling points is for our clients to be able to see the records of what repairs/ services were done to each piece of equipment and when (We are using it in a mechanical equipment repair shop.)
Robert Grove commented
Or at the very least, be able to allow the customer to select an asset and see all tickets associated with that particular asset.