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{{ticket_date}} ignores timezone preference in settings

Recently while trying to create an automation that displays Ticket info in Slack, I discovered that the template tag I was using to print the time and date of the ticket ignores my timezone preference.

As of the time of writing this, it's Monday, 12:08PM the first of November 2016. {{ticket_date}} output "Sun 10-30-16 03:08 PM". My timezone preference in the general settings under the admin tab is GMT +12

I can only conclude that the template tag ignores my timezone preference when they pull the time of ticket creation.

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    Jaydin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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