I suggest you ...

Ticket Automations - add conditions logic operators and run times

It would be helpful if we could use logical operators for the conditions used to trigger ticket automations. I.e. AND, OR, XOR, etc. This would let one automation do the job of what might be many they way it is set up now (unless I'm missing something, which is possible).

Also, being able to set how often a certain automation would run would add a lot of value. I want to use automations to send reminder emails/Slack messages to the assigned tech if there has not been a comment added in x hours, but it's too much for it to happen every hour of every day. Some we would only want to run during business hours for example, or only run once per day as a reminder, so they don't get tuned out.

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    Garrett Tate shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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