Refund Invoices paid with Multiple Payment Methods
We all know it's not possible to refund an invoice that was paid with multiple payments/methods. However, this is a standard practice in POS systems and retail. If a customer pays part of their invoice with credit+cash, and then we need to refund them, we should have a way to do the refund the invoice back to both payment methods, exactly as it was paid.
Not sure if it would also be helpful/secure, but even a way to track refunding an invoice (paid with multiple payments) to a single payment method would be helpful sometimes. (Example: Invoice is paid by cash+check, and us have the ability to refund the entire balance back by check. Obviously, we can't refund more by credit than what was charged, but cash/check could do this.)
I'm out of votes! AHHHH!!!
Kat Brown commented
Does anyone know if a 'Payment Method' can be changed AFTER a payment has been taken. We have just realized that the reports under our POS are incorrect and would like to adjust the payment methods.
Jordey Wooten commented
This has been an ongoing issue it seems for a while, and while this was submitted back in 2016, I feel that there are enough issues with the integrated point of sale in general that it could use some love.
La Shop commented
I Agree with this, when a client leaves a deposit it instantly becomes a multiple payment invoice and this becomes a recurring problem.
it is also impossible to do multiple refunds, which is another problem when a client buys a large quantity of stock and comes back a few times. it is hardly a good workaround to manually create negative quantity items - because you cant scan an item not in inventory - and then having to re-enter it in stock manually - which if it is serialized you need to create a Purchase Order to re-enter in stock - which is another issue. so one issue leads to a mound of other issues.
This needs to be fixed. ASAP.