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Refund Invoices paid with Multiple Payment Methods

We all know it's not possible to refund an invoice that was paid with multiple payments/methods. However, this is a standard practice in POS systems and retail. If a customer pays part of their invoice with credit+cash, and then we need to refund them, we should have a way to do the refund the invoice back to both payment methods, exactly as it was paid.

Not sure if it would also be helpful/secure, but even a way to track refunding an invoice (paid with multiple payments) to a single payment method would be helpful sometimes. (Example: Invoice is paid by cash+check, and us have the ability to refund the entire balance back by check. Obviously, we can't refund more by credit than what was charged, but cash/check could do this.)

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    Ryan (CTO, Pinellas Computers) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    3 comments

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      • Kat Brown commented  ·   ·  Flag as inappropriate

        Does anyone know if a 'Payment Method' can be changed AFTER a payment has been taken. We have just realized that the reports under our POS are incorrect and would like to adjust the payment methods.

      • Jordey Wooten commented  ·   ·  Flag as inappropriate

        This has been an ongoing issue it seems for a while, and while this was submitted back in 2016, I feel that there are enough issues with the integrated point of sale in general that it could use some love.

      • La Shop commented  ·   ·  Flag as inappropriate

        I Agree with this, when a client leaves a deposit it instantly becomes a multiple payment invoice and this becomes a recurring problem.

        it is also impossible to do multiple refunds, which is another problem when a client buys a large quantity of stock and comes back a few times. it is hardly a good workaround to manually create negative quantity items - because you cant scan an item not in inventory - and then having to re-enter it in stock manually - which if it is serialized you need to create a Purchase Order to re-enter in stock - which is another issue. so one issue leads to a mound of other issues.

        This needs to be fixed. ASAP.

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