Ticket list color options
It would be great to be able to customize the ticket list color options to be individualized by company. For instance we don't care about diagnosis and 36 hours is way too long. For us it is more like 4 hours. Would be great if it could indicate per SLA how much time till response required.
Jason Breese commented
At least half of my tickets do not even require diagnostics. Not even sure why tat would be more important than an unattended ticket.
Mike Voigt commented
I agree - That would be very helpful